Refund policy

Return & Refund Policy

Effective Date: 11TH MAY,2026.

At M-TOWN ATTIRE, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

To be eligible for a return or exchange, items must:

  • Be unused, unwashed, and in original condition

  • Include original tags, packaging, and accessories

  • Be returned within the date of delivery

  • Not show signs of wear, damage, or alteration caused by the customer

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund unless received damaged or defective:

  • Sale or discounted items

  • Gift cards

  • Customized or personalized products

  • Innerwear or hygiene-sensitive items (if applicable)

Please review product details carefully before purchasing.

3. Return Request Process

To request a return or exchange, please contact us at:

Email: business@mtownattire.com

Please include:

  • Order number

  • Product details

  • Reason for return

  • Photos/videos (if the item is damaged or defective)

Once your request is reviewed and approved, we will provide further return instructions.

4. Exchange Policy

We offer exchanges for:

  • Incorrect size received

  • Defective or damaged products

  • Incorrect item delivered

Exchanges are subject to product availability.

If the requested replacement item is unavailable, customers may choose:

  • Store credit

  • Refund (if applicable)

  • Alternative product exchange

5. Refund Process

Once the returned item is received and inspected:

  • Customers will be notified regarding approval or rejection of the refund

  • Approved refunds will be processed to the original payment method

Refunds are typically processed within 2 business days after approval.

Please note that banking or payment gateway timelines may vary.

6. Damaged, Defective, or Wrong Products

If you receive:

  • A damaged item

  • A defective product

  • The wrong product

Please contact us within the time of delivery with clear photos/videos of the issue.

We will work quickly to provide:

  • A replacement

  • Exchange

  • Refund (where applicable)

Claims submitted after the specified timeframe may not be accepted.

7. Return Shipping Costs

If the Return Is Due To:

  • Damaged product

  • Wrong item shipped

  • Manufacturing defect

→ m-town attire will bear the return shipping cost.

If the Return Is Due To:

  • Size issues

  • Change of mind

  • Personal preference

→ Customers may be responsible for return shipping charges.

Shipping charges paid during the original order are generally non-refundable unless the return is caused by our error.

8. Cancellation Policy

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests may not be accepted.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. Reach out to us at business@mtownattire.com

Processing times may vary depending on your payment provider.

10. Contact Us

For any return, refund, or exchange-related questions, please contact us:

Store Name: M-TOWN ATTIRE
Email: business@mtownattire.com
Location: MUMBAI, MAHARASHTRA, INDIA

Thank you for shopping with M-TOWN ATTIRE. We truly appreciate your trust and support.