Shipping policy

Shipping Policy

Effective Date: 11TH MAY, 2026

Thank you for shopping with M-TOWN ATTIRE. We aim to provide a smooth and reliable shipping experience for all our customers. Please read our shipping policy carefully before placing your order.

1. Order Processing Time

All orders are processed within 3-5 business days after payment confirmation.

Orders are not processed or shipped on:

  • Saturdays & Sundays

  • Public holidays

  • Major festival holidays

In case of high order volumes or unexpected delays, processing times may be extended. Customers will be informed if there is a significant delay.

2. Shipping Methods

We work with trusted courier and logistics partners to ensure safe and timely delivery of your orders.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping (if available)

  • Cash on Delivery (if applicable)

Shipping options available for your order will be shown at checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

Domestic Shipping (India)

  • Metro Cities: [3-5 BUSINESS DAYS]

  • Other Locations: [10-12 BUSINESS DAYS]

International Shipping (If Applicable)

  • Estimated Delivery: [7-21 BUSINESS DAYS]

Please note that delivery times are estimates and may vary depending on:

  • Location accessibility

  • Courier operations

  • Weather conditions

  • Public holidays

  • Unexpected logistical delays

4. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Order weight

  • Shipping method selected

Examples:

  • Standard Shipping: As per the distance.

Any applicable shipping charges will be clearly displayed before payment confirmation.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email or SMS

  • Tracking details and tracking link (if available)

Tracking information may take up to [24-48 HOURS] to become active after dispatch.

6. Delivery Delays

While we strive to deliver orders within the estimated timeline, delays may occasionally occur due to:

  • Courier partner issues

  • Weather conditions

  • Government restrictions

  • Remote delivery locations

  • High seasonal demand

  • M-TOWN ATTIRE is not liable for delays caused by third-party shipping providers or circumstances beyond our control.

We appreciate your patience and understanding in such situations.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact details during checkout.

If incorrect or incomplete information is provided:

  • Delivery may be delayed

  • Additional shipping charges may apply

  • Orders may be returned to us

We are not responsible for failed deliveries caused by incorrect customer information.

8. Lost, Damaged, or Stolen Packages

If your package arrives damaged or appears lost in transit, please contact us within that days of delivery/update.

We will work with the courier partner to investigate the issue and provide reasonable assistance.

M-TOWN ATTIRE is not responsible for packages marked as “Delivered” by the courier service.

9. International Shipping & Customs (If Applicable)

For international orders:

  • Customers are responsible for any customs duties, taxes, or import charges imposed by their country

  • Delivery timelines may vary depending on customs clearance procedures

M-TOWN ATTIRE is not responsible for delays caused by customs authorities.

10. Contact Us

If you have any shipping-related questions or concerns, please contact us:

Store Name: M-TOWN ATTIRE
Email: business@mtownattire.com
Location: MUMBAI, MAHARASHTRA, INDIA.

Thank you for shopping with [STORE NAME].